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Call Centres - Revenge Of The Customer...

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This was posted on another website - had to share it ...

anyone pissed off with being disturbed at home by 'cold callers', call centres or salesmen phoning up and trying to flog something will understand...

http://www.youtube.com/watch?v=Vng3HwVzuJ0

(does contain rather a lot of swearing...)


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I GOTTA share this with you guys. My internet connection was off at 10:50 PM, and I decided to call the phone company (which provides my... ISDN *sigh*). I have a loooong history of yelling at them, I've had so much problems with them you wouldn't belive. So anywhoo, I called them just to see what was the excuse this time. For the past two times, it was a mere, generic "technical problem in the system", for which they denied any more details, as it was waaaay too complicated for me.

So I called them, and got on hold. For 30 minutes. Meanwhile, the internet connection got back, but I decided to go on with the call, just to amuse the attendant on the sunday night shift. So here's how the called went, after 35 minutes on hold:



ATTENDANT: (Phone company), (his name) speaking, how may I help you.

RIC: Hi (name). Uh... I had some problems with my (system name) and decided to call you. That was 35 minutes ago. The internet connection got back after that, but I decided to remain on the call just to see for how long I would be put on hold. Whew, 35 minutes, how weird is that, eh? Say, are you from (and I name the office branch the local attendants work in, this always freak them out)?

ATT: (pause) Uh... Yes, what is your name sir?

RIC: Ricardo. (His name), could you please give me the protocol number for this call? (The number every phone company have for each complain and call, these are used internally to trace complains with the telecomunications government office, this always freak them out too)

ATT: Sir the (system name) support system is facing technical problems and is down at the moment, so I cannot give you that information at this moment.

RIC: Well ain't that special? Please give me your full name.

ATT: (His full name).

RIC: So, (full name), 35 minutes on hold, what do you think of that, eh? Lets chat for a while.

ATT: Sir the support system is down at the moment, and will be back in 4 hours.

RIC: Well (name) that is bullshit because you got that "four hours" from that blue manual they handle to you call attendants as to how to answer vaguely to the customer and you know it.

ATT: (interrupting) I ask you to call again after that period sir.

RIC: Oh no way in hell I'll call you guys at 3:30 am. (pause and sigh in frustration) That was pretty useless (name), so good luck at your night shift there at (place he works).

ATT: Anything else we can assist you with, sir?

RIC: (laugh for 10 seconds) Hell no!

ATT: (Phone company) thanks for your call, have a good night.

I hang up.



EDIT: took his name out
“Voice or no voice, the people can always be brought to the bidding of the leaders. That is easy. All you have to do is tell them they are being attacked and denounce the pacifists for lack of patriotism and exposing the country to danger. It works the same in any country.” — Nazi Reich Marshal Hermann Goering
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Heh, that's great. You seem pretty familiar with their tricks. I should try that sometime. But where did you learn all that?

There is no lingerie in space…

C3PX said: Gaffer is like that hot girl in high school that you think you have a chance with even though she is way out of your league because she is sweet and not a stuck up bitch who pretends you don’t exist… then one day you spot her making out with some skinny twerp, only on second glance you realize it is the goth girl who always sits in the back of class; at that moment it dawns on you why she is never seen hanging off the arm of any of the jocks… and you realize, damn, she really is unobtainable after all. Not that that is going to stop you from dreaming… Only in this case, Gaffer is actually a guy.

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I've been having trouble with them for years. The best way to fight them is to know details of their work. Make sure they KNOW you are into the whole scheme. There are some websites that give out this kind of information, besides, it's amazing what some cold reading techniques can do if used against the right kind of call center attendant, they'll spill out information like crazy.
“Voice or no voice, the people can always be brought to the bidding of the leaders. That is easy. All you have to do is tell them they are being attacked and denounce the pacifists for lack of patriotism and exposing the country to danger. It works the same in any country.” — Nazi Reich Marshal Hermann Goering