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Video and Article: Rep Won't Let Customer Cancel AOL Account — Page 2

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In that capacity, it pisses me off that AOL fired the guy. He was just doing the job. And the company, to save face, uses the guy who gets caught as the scapegoat and disavows any knowledge of his existence. Geez, this is AOL, not the Her Majesty's Secret Service!

There is no lingerie in space…

C3PX said: Gaffer is like that hot girl in high school that you think you have a chance with even though she is way out of your league because she is sweet and not a stuck up bitch who pretends you don’t exist… then one day you spot her making out with some skinny twerp, only on second glance you realize it is the goth girl who always sits in the back of class; at that moment it dawns on you why she is never seen hanging off the arm of any of the jocks… and you realize, damn, she really is unobtainable after all. Not that that is going to stop you from dreaming… Only in this case, Gaffer is actually a guy.

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Originally posted by: jack Spencer Jr
Oh, beg your pardon, a quick Google shows I was mistaken, it was Vermont, not New Hampshire. They had very strict laws regarding the construction of cell towers, although it appears to be loosening up now. But when I was a rep for T Mobile about, jeez 3 years ago, if someone was moving to VT, we would have to cancel their account because there was nothing to be done about it.


Seriously? Woah. I'm guessing that's no longer the case, though, right?
"You fell victim to one of the classic blunders, the most famous of which is 'Never get involved in a land war in Asia'."
--Vizzini (Wallace Shawn), The Princess Bride
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Kevin A
Webmaster/Primary Cynic
kapgar.typepad.com
kapgar.com
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Originally posted by: Gaffer Tape
In that capacity, it pisses me off that AOL fired the guy. He was just doing the job. And the company, to save face, uses the guy who gets caught as the scapegoat and disavows any knowledge of his existence. Geez, this is AOL, not the Her Majesty's Secret Service!


while it is company policy (AOL is well known for not letting (giving people a hard time) people cancel their account) if that is an accurate transcript he took it way to far. Company policy or not, there's gotta be some point where you're just like, 'ok, sorry you're not happy with our service. we regret that we can't make it better for you, thank you. we will cancel your account' or something along those lines. and the reps need to use their head more in those situations.

rep - 'why do you want to cancel'
customer - 'i just do'
r - 'can we do any thing to make it better'
c - 'cancel my account'
r - 'no, i want to help you. you'll regret this later'
thought on response - wtf? who the hell are you, its freaking internet service

imho the rep should have let it go and not been so pushy, he made it seem like the guy was making a decision that would ruin his life
telling him its in his best interest to keep the account, id seriously ask him if he was threatining me at that point and tell him im calling the cops.
telling the customer that canceling the account wouldnt be helping him
asking to speak to his father??? (who the fuck does this rep think he is)

only thing i can say in his defense is that the customer should have demanded to speak to a manager like 2 minutes into the convo, though since the rep should never have been that pushy it doesnt really help his situation.

-Darth Simon
Why Anakin really turned to the dark side:
"Anakin, You're father I am" - Yoda
"No. No. That's not true! That's impossible!" - Anakin

0100111001101001011011100110101001100001

*touchy people disclaimer*
some or all of the above comments are partially exaggerated to convey a point, none of the comments are meant as personal attacks on anyone mentioned or reference in the above post
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"while it is company policy (AOL is well known for not letting (giving people a hard time) people cancel their account) if that is an accurate transcript he took it way to far. Company policy or not, there's gotta be some point where you're just like, 'ok, sorry you're not happy with our service. we regret that we can't make it better for you, thank you. we will cancel your account' or something along those lines. and the reps need to use their head more in those situations."

Uh, yeah. This went on for well over 20 minutes, and I've heard portions that weren't on the regular news channel (not quite the whole thing, though), but from what I heard, this sales rep had serious issues. He was not interested in keeping the dude's business. He was taking it personally, and just trying to keep the customer going. It was a power play, pure and simple.

<span class=“Italics”>MeBeJedi: Sadly, I believe the prequels are beyond repair.
<span class=“Bold”>JediRandy: They’re certainly beyond any repair you’re capable of making.</span></span>

<span class=“Italics”>MeBeJedi: You aren’t one of us.
<span class=“Bold”>Go-Mer-Tonic: I can’t say I find that very disappointing.</span></span>

<span class=“Italics”>JediRandy: I won’t suck as much as a fan edit.</span>

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This person I work with had this idea once, see if anything like that exists: it would be this company that you pay something like 1 dollar every month, and they have all you data. You name, address, everything that proves you exist. Then, they would give you this ID number. So whenever you wanted to hire some service, let's say an internet connection, you'd give them this ID number, and they would say "Ok, you're Ric, you live at yaddayaddayadda street", and have everything done - all they would need is credit card or anything of the sort. So later, if you wanted to cancel the service, you don't contact the provider, you call that first company, that gave you that ID number, and state something like "Cancel my net connection at AOL", and you wouldn't have to worry about a thing, the company would do everything for you and handle with, as the example, AOL. Wouldn't it be cool?
“Voice or no voice, the people can always be brought to the bidding of the leaders. That is easy. All you have to do is tell them they are being attacked and denounce the pacifists for lack of patriotism and exposing the country to danger. It works the same in any country.” — Nazi Reich Marshal Hermann Goering
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I would love it. With a passion.
"You fell victim to one of the classic blunders, the most famous of which is 'Never get involved in a land war in Asia'."
--Vizzini (Wallace Shawn), The Princess Bride
-------------------------
Kevin A
Webmaster/Primary Cynic
kapgar.typepad.com
kapgar.com
Author
Time
Originally posted by: MeBeJedi
"while it is company policy (AOL is well known for not letting (giving people a hard time) people cancel their account) if that is an accurate transcript he took it way to far. Company policy or not, there's gotta be some point where you're just like, 'ok, sorry you're not happy with our service. we regret that we can't make it better for you, thank you. we will cancel your account' or something along those lines. and the reps need to use their head more in those situations."

Uh, yeah. This went on for well over 20 minutes, and I've heard portions that weren't on the regular news channel (not quite the whole thing, though), but from what I heard, this sales rep had serious issues. He was not interested in keeping the dude's business. He was taking it personally, and just trying to keep the customer going. It was a power play, pure and simple.


20 minutes?! You wouldn't happen to know where I could access other parts of this conversation, do you? All I've heard is the part that was linked to at the beginning of this thread.

There is no lingerie in space…

C3PX said: Gaffer is like that hot girl in high school that you think you have a chance with even though she is way out of your league because she is sweet and not a stuck up bitch who pretends you don’t exist… then one day you spot her making out with some skinny twerp, only on second glance you realize it is the goth girl who always sits in the back of class; at that moment it dawns on you why she is never seen hanging off the arm of any of the jocks… and you realize, damn, she really is unobtainable after all. Not that that is going to stop you from dreaming… Only in this case, Gaffer is actually a guy.

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Well I guess this is one reason no one uses AOL any more.

Still they made the best coasters mankind has ever seen.