I know this seems strange to do on Christmas morning, but I feel like ranting right now.
My parents could see that their clothes washer and dryer were on their last leg. So, bought new ones from Sears. They were to be delivered on Monday, 12/12/2011. That day arrived and so did the new washer and dryer. But the dryer did not work, it was defective. What did they do? They took back both the new dryer and washer, even though there was nothing wrong with the washer. They did this after removing the old washer and dryer, leaving us with no ability to do laundry. They could have left the new washer and we could have hung wet clothing on a clothes line to dry. They could have reinstalled the old washer and dryer, but no, they take away both sets. My mother got on phone with them and got them to bring and install the new washer and the old dryer. They came on Wednesday 12/14/2011. The old dryer worked, but barely and the new washer worked fine but a big terrible looking scratch mark on the top of it. Sears agreed to bring another washer that hopefully won't have a bad scratch on it. They set up deliver of the new dryer and another new washer for Sunday, 12/18/2011. On Saturday, the night before the delivery, they called to tell us what time on Sunday they'd be bringing the new washer and dryer. Sunday morning arrived and then Sears called saying they didn't have the washer and dryer in stock and couldn't deliver them until 12/26/2011. You would think they would have figured out that they didn't have the washer and drying in stock, before they called the night before to set up a delivery time! When they reinstalled the old dryer and new washer on 12/14/2011, they did a sloppy job of it and the dryer was not quite in the right spot and things can't be put back until the new washer and dryer are delivered on 12/26/2011. This means that our bathroom will look messy when we have our guests over for Christmas(and my Mom does not like the house looking messy when she has guests). My mom calls Sears trying to talk to someone to complain about everything, but the person she needed to talk to wasn't there. Mom was told that the person would call her back the next day. But he never called back. Anyway, on Friday 12/23/2011, Sears called up and said the new washer and dry would be delivered on 12/26/2011. They said we would receive an automated call around 6pm on Christmas Day telling us what time they would deliver the washer and dry on 12/26/2011. So they would be calling around time of our CHRISTMAS DINNER! Now for the last straw: On 8AM Christmas morning, my Mom is woken up by a phone call. It was an automated call from Sears informing us that there will be a delay in the deliver. It didn't say what kind of delay or for how long, it just said there was a delay. It a gave a number to call for more info. My mom called that number and of course, because it is Christmas day, no one was there to answer the phone. I think my parents are going to cancel the order. The service we have been getting is absolutely ridiculous. Sears should be ashamed of themselves. I think there is a good chance I will never shop there again.
I have one thing I want to say to Sears, FUCK YOU!!!