Ugh. I’m a manager at Wal-Mart (talk down to me for working at Wal-Mart all you want but management here pays me very comfortably) and I totally lost my cool with a customer today. I don’t feel bad about it either.
Our Wal-Mart has a gas station (an actual wal-Mart gas station not a Murphy’s like some Wal-Mart’s have) and a customer there was so furious about something they demanded to speak with a manager. So I went out there.
So, they wanted to get $4 in gas. (Yes this all happened over $4) They apparently didn’t know how fuel pumps work or something. There was only one attendant on duty and she had a line of customers so she couldn’t just drop them to go pump his gas for him until she got her line down and when there’s input one of them they aren’t supposed to step outside anyway unless it’s an emergency.
Anyway, as I get out there I hear the Bastard screaming at the girl “Well I guess you’re just too stupid to turn the pump on!” because supposedly his gas wouldn’t pump.
So I walked out there with him and proceeded to, without any trouble, pump his gas for him. And, with his recent uncalled for insult on an innocent cashier, I calmly said, “Hey, would you look at that… I pulled the trigger and the gas pumped, imagine that. I guess somebody’s just too stupid to pump gas.”
I don’t feel bad about it either. The trend (in this town anyway) to treat retail employees like absolute garbage knowing they have to just take it is getting old. Normally I would’ve just pumped his gas and left with an obvious smirk but that guy was too much.