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We are always impressed by how closely fans watch for the digital enhancements and listen to the many different sound mixes we have made for the STAR WARS movies over the years. However, the changes seen or heard on mix of the of the all-new STAR WARS Trilogy DVD set are the result of deliberate creative decisions, and therefore not technical glitches as [ADigitalMan] claims.
We trust that this addresses [ADigitalMan's] concerns, and we thank him for his interest in STAR WARS.
Sincerely,
Sharron Drake
Business Affairs
Sound familiar? Anyway, the BBB asked if this statisfies my claim or not. Here's my response (some of it posted earlier):
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Thank you very much for forwarding Lucasfilm Limited's reply to my concerns about the Star Wars DVD. I am very concerned, however, that LFL is trying to hide clear production mistakes behind the guise of "deliberate creative decisions." These are quality control problems, pure and simple. In the original Star Wars (Episode IV as it has come to be known), Luke Skywalker always had a blue lightsaber. It was blue in The Empire Strikes Back. Only in Return of the Jedi was his lightsaber green. This is important to the plot. However, the color correction in the new DVD release for Episode IV clearly shows Luke with a green lightsaber. This is clearly a color-correction mistake. It should be fixed.
Likewise, the receding title card at the beginning of Episode IV recedes at a faster pace than before. This neither matches the pace of the other four films in the saga, nor the pace of this film in every other release before now. This is clearly a color-correction mistake. It should be fixed.
Finally, the music in the rear channels were accidentally reversed. This sets up a wholly unnatural sound field, as instruments coming from the front right channel will also be heard in the rear left channel, and vice versa. This is clearly a mixing error. It should be fixed.
I am not arguing ANY of the truly creative decisions that accompanied this release. Far greater changes were made based on deliberate creative decisions, and these have been well documented in the press. The issues I am raising have been discussed on DVD and Star Wars web sites, including the official site, StarWars.com, where a special thread has been established on their message boards for discussing troubleshooting problems on the DVD.
Lucasfilm is attempting to shirk its responsibility to release a quality product by hiding behind this term of "deliberate creative decision." These three points I have brought up are defects in workmanship and quality control. Any company who believes in their products and their consumers would do right and release a corrected product.
To give an analogy: If you bought a brand-new car and the rear speakers were wired in reverse, you would take it back in to be fixed. Or if the fabric on one of your seats didn't quite match the rest of the interior, you would take it back in to be replaced. Or if the timing of the car were just a little off at startup, you would take it in to be repaired. These are all analogous to the defects in the Star Wars disc. Now, if every car rolled off the assembly line with these problems, there would be a massive recall announced to correct the problems. Unfortunately, sometimes car manufacturers must be forced by the government or consumer advocacy groups to enact such a recall. This is where you, the Better Business Bureau, come in.
Please continue to pursue this matter on my behalf, and on behalf of the millions who spent their hard-earned money on this DVD set.
Thank you,
--[ADigitalMan]
Have you complained lately?