I received a call from Fox Home Entertainment's head of ops today. He says that since the problems are with LFL's master, it doesn't fall in the realm of Fox to fix, and LFL has total control over this issue. That said, he had some interesting things to say.
- He was unaware that any replacement program was already in place for the Ep IV discs. I had to correctly inform him that such a program was already in progress due to skipping issues. He attributed such issues to older-model DVD players (he's probably right) being incompatible.[/li]
- He said this is the first that he had heard on the issue. Admittedly, he doesn't hang out on the internet, but if anybody is complaining about these issues, they're either doing it directly to Lucasfilm or not at all.[/li]
- Once he realized that I wasn't trying to be belligerent or an ass (he seemed to think I was arguing to argue at one pont) he did say that he would communicate the issue to LFL. Largely this would just be re-sending my letter to them and asking if they've seen or paid attention to it. BUT, coming from an exec at Fox, this may get more attention than my letter alone would.[/li]
I can't stress enough that if you want these production defects fixed, you need to each speak up on the issue. I've become an irritant to them, little more than a mosquito bite. If LFL (or Fox, for that matter) get swarmed, then they'll have to respond. Therefore each of you needs to address LFL (and CC Fox and the BBB) individually. Encourage every Star Wars fan you know to get involved with a letter of their own. Most of all, confine your complaints to legitimate production missteps, because those are tangible wrongings whose fixes can be mandated.
May the Force be with us all!