See, you say you are not insulting, but every word is arrogant, every comment absolutely correct. Here, let me chat for a moment. Yes, grammatically, both words you underlined are technically imperative in nature. That does not make them demands. He asked kindly, with pleases in both cases and a thank you to follow. I spoke to a doctor earlier this shift and asked for an order of medication. I don't remember the exact phrasing, but if I said, "Please give me something else for this woman's nausea. What I'm giving doesn't seem to help." Did I order the doctor around? Would he be offended that I, the nurse, commanded him to do something? Nope, because in spite of it's grammatical construction, I did not actually demand anything of him.
Your arrogance and self-certainty, your unwillingness to listen or be reasonable, your intent to offend and detract, your demand that you have the right to do whatever you want in an unmoderated forum because apparently courtesy only applies to real people, not sentences posted through cyberspace, all point to one conclusion in my mind, although TV's Frink has a pretty reasonable alternate hypothesis.