
I've been scouring a particular thread on the official site dedicated to the DVD glitches, after LFL AND Fox wrote me back today. They do have a replacement program in effect. However, it seems to be related to skipping issues which I haven't experienced, and not the items I listed. I keep getting a runaround, as I'm clearly dealing with entry-level customer service. One email response quoted none of my original message, so I inquired what the nature of their response was. They responded by saying "This was about your DVD having some skipping issues. Please let us know if we can be of further assistance."
Funny, no skipping issues were listed in my email. Do these jackwads even bother to read the actual letters that come in?