I think George thinks he is right, and doesn't really see enough of the fanbase reation to realize he isn't. There doesn't seem to be anything particularly malicious in it. We're a pretty small group of fans that are unhappy about the non-release of the OOT, the majority of people don't care about it. Remember, he sees these as upgrades, and most people do as well.
Now that there's been a notable uproar about the blu-rays, maybe he'll start to get it.