He basically sounds like a Lucasfilm employee in that interview, at least as it pertains to us here. One who like most people wouldn't mind a restored original version, but ultimately doesn't care that much, and finds that people passionate about it are a nuissance to his job.

"Your complaints have been noted, but sorry no, now stop asking because it is clogging up my inbox." That is paraphrasing how the experience of the OOT issue was like from his end of things. Which is essentially the viewpoint of a Lucasfilm lackey. It's a nuissance that people like the original versions so much because his job is ultimately to defend, or at least tolerate and rationalise, their suppression. Which is why I don't believe the man has much integrity. He's a guy like many of the sort you find at a place like TFN--they would like to see the original versions treated properly, but ultimately are just fine watching the SE (and all of its home video glitches) and will find themselves compelled to defend this or rationalise it. Which is why he fit in so well with the role he played at Lucasfilm. He has a good point in that the company runs the way it runs and they are well aware of the demand, etc., but it really does seem like he ultimately doesn't actually care. Being on the company payroll probably made him hold back some criticisms or hype things a little bit more than he otherwise would have, but in the end I do believe that his behaviour at Lucasfilm is a fairly accurate representation of him as a person. Like Baronlando so eloquently put it, this is a man so loony that he had to build a second home to house all the merchandise he was addicted to buying and then he turns around and tells fans to grow up because they want to actually watch the movies.