ImperialFighter said:
Either way, both reckoned that they would certainly 'escalate things' with both the store and 'Gateway'.
Good luck, and I guess we'll all now know to query the sellers about the whole 'Warranty card'/'extra cover' scenario a bit more in future, at the point when we first pay for something.
Does anyone know the email address or phone number to Gatway's CEO? Sometimes a polite email can shame them into doing the right thing.