Ganamae said:

Might I ask if you have been able to get the fur?

yes, i got the fur. It's great. It's a bit curtly but i've used the wifes hair straighteners and its perfect. i'll post some pics as soon as i can :)

ImperialFighter said:

It's frustrating for you in the meantime, but I've got a good mate who's a decent salesperson for our local 'Currys', and I'll check out what he reckons about this shop and 'Gateways' claims about all this.

well i rang gateway myself just to make sure if it wasn't the shop trying to fob me off and they told me the same thing. because i didn't fill in the warranty card and send it to them ( which i didn't have) then they cannot repair the monitor under the guarantee as its 18 months old and i would have to pay for repair. trading standards also told me that gateway are quite within their rights not to repair the monitor if i hadn't send them a fully filled out guarantee card :(