MY COUSIN HAD THE SAME PROBLEM, LUKE. HE SENT HIS DVDs TO UNIVERSAL AND RECEIVED HIS NEW SET. AS FAR AS RETAILERS GO I HAVE YET TO SEE THE V2 IN STORES. IT MAKES ME WONDER IF UNIVERSAL IS PERPOSELY NOT SENDING THE V2s TO THE RETAILERS AND HAVE THOSE WHO ACTUALLY BUY THE SET SEND THEM BACK IN ORDER TO MOP UP THIER MESS IN THE STORES FOR THEM. WHY PAY TO HAVE ALL OF THE SETS SENTS BACK WHEN WE CAN HAVE THE CUSTOMERS DO IT ONE AT A TIME.