They were actually pretty good to me when i bought the tv. They matched the price from walmart (which was almost $200 less...) & then when they tried to sell me the 3 yr service plan, i almost declined, except that it covered lightning strikes. Sicnce i was buying a new tv due to lighting in the first place, & my parents who live a mile away have had lightning fry their electronics 3 times in last 10 years or so. I figured $70 for 3 years protection against lightning strikes was worth it. When i did, the salesman gave me a 10% off coupon out of the blue which wound up making the service plan virtually free. Of course, had he been really nice, he'd have offered the coupon to me BEFORE i bought the service plan.....
Also, I'm not certain this guy they sent actually works for CC. I'd have to double check the paperwork he left, but i think he's from a company contracted by CC for home repairs.
At least the guy on the phone was helpful when i called initially to set up the appointment. Come to think of it, he specifically said halos were a good valid reason to have a technician come check out the tv... You'd think that if what the tech told me were true, then halos would not be a valid reason..... gah, i'm still irritated at that guy....