So's my cat.
An organization like this should have caught these errors before they were sold, and there's simply no excuse for such shoddy quality management. I'm very releived they're taking a step to rectify the mistake, but it's not the "right thing" in my book.
As far as I'm concerned, the right thing would be to recall the discs and issue corrected ones to retailers. They are selling faulty product, and most people will not know to call some 800 number listed in some magazine or on some website. In fact, most people won't even realize the errors. For the (my estimates) 30% of people who notice an error, maybe 10% will find the means to have it corrected. The onus to correct such an error should not be on the consumer.
To this day, I have never purchased the Back to the Future set because I don't think it's my responsiblity to purchase a DVD, then call to have a replacement sent, and then wait for that replacement to arrive. Universal has, as far as I know, never issued corrected sets to retailers.
I agree that admitting the error puts Warners head and shoulders above Lucasfilm on the integrity scale, but their means of mitigating the damage falls far short of full integrity.
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