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See, George, This is how it's done ...

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According to The Digital Bits about the screwed up Superman Discs:
Here's the deal - we've just spoken with Warner Home Video. They ARE going to be issuing corrected discs for both Disc One of the Superman: The Movie - Four-Disc Special Edition (also Disc One of the Superman: Ultimate Collector's Edition 14-disc set) AND Disc Eight of the Superman: Ultimate Collector's Edition. Disc One will feature the CORRECT original 2.0 audio track for Superman: The Movie and Disc Eight will feature the new Superman III: Deluxe Edition. ALL of the other discs streeting tomorrow are correct. The mistakes in the Superman: The Movie - Four-Disc Special Edition and the Superman: Ultimate Collector's Edition were apparently just honest authoring/replication errors - not deliberate decisions - and Warner is already in the process of correcting them. NO recall of existing sets is planned at the moment, but we'll have an 800 number shortly that you can call and arrange to have the corrected discs sent to you via mail. The official statement from Warner will follow shortly, so be sure to check back in a little while.

I have to applaud WB on this one. Loudly. And to George Lucas I say "See, this is how it's done. You admit your mistakes, you remaster, you offer it freely to all who are interested, and you reap the good will from your fanbase." WB could have pulled the "Deliberate Creative Decision" shit but they did not. They owned up to the mistake and are actively doing something about it. Bravo. Lucasfilm is a bunch of pantywaists incapable of admitting mistakes and this further underscores it.
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You know, this is a very resposible action by a company that know how to treat their fanbase. They deserve big kudos for this action, seeing as too many companies are just too eager to take the gold and run and the fans be damned!

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Yup. I've been eagerly awaiting this perfect set all year, and when I heard this I was dismayed. But Warner is really stepping up to the plate on this one. Not just replacing the discs, but admitting they made a mistake. George wouldn't be looked upon in the same view if he could just step up to the plate and admit it, saying "My Bad...sorry." I really respect Warner for this.
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yeah I remember something like this being done for the back to the future dvd release too. I'm glad some people out there still care for quality.
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Back to the Future and now this. Star Wars just keeps looking more and more pathetic in comparison to any other professional film company out there.

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They don't even consider the missing music on the '04/'05 DVD to be an error, do they? In any case, I don't blame Fox for that. GL has the final say.

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I was thinking the same thing, that Lucas should learn from the example of these other studios when they screw things up. That and the fact that as far as box sets are concerned this eats up the ones from LFL.

Also this is a response from Warner that was posted on DVDTalk forums:

Statement from Warner Home Video, November 27, 2006

Bonus content was omitted from the "Superman III Deluxe Edition" in the 14-disc "Superman Ultimate Collector's Edition." Furthermore, disc one of "Superman: The Movie Four Disc Special Edition" did not include the Dolby Digital 2.0 mix. Neither disc is known to be physically defective in any way.

Warner Home Video wants to extend apologies to all of our loyal Superman fans who've waited so patiently for these great collections and has taken immediate steps to correct these errors with the intention of standing behind our product 100%.

Replacement discs can be obtained by calling: 800-553-6937. The exchange program applies only to purchases of the “Superman III Deluxe Edition” in the “Superman Ultimate Collector's Edition” and to disc one of “Superman: The Movie Four Disc Special Edition,” available as a single title, as well as in “The Christopher Reeve Superman Collection” and in the “Superman Ultimate Collector's Edition.”


Very good move on their part, and a fast response to a problem considering the news broke over a long weekend.
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If the same thing happened with a SW boxset, Lucas defenders would say, "You are getting what you deserve." or "Stop whining, cause you guys will never be satisfied with anything Lucas puts out, even if it has flaws."

I am suprised the defective disks in the Superman Boxset aren't just renamed, "Bonus Material."
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Funny thing is, a couple of assholes over on the Superman forum were taking just that attitude. I especially loved it when they definitively said that no repress would happen.

Then look ... it happened. I love it as much to shut those assholes up for once, and I wish we could've had that moment with Star Wars.
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Originally posted by: CO
If the same thing happened with a SW boxset, Lucas defenders would say, "You are getting what you deserve." or "Stop whining, cause you guys will never be satisfied with anything Lucas puts out, even if it has flaws."


Nah, LFL would just call it a "deliberate creative decision"

EDIT: I have to ask. Is the set anamorphic? I know it should be a given, but I can't find any information on it. Everything just says widescreen.
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Before we fall all over ourselves in congratulating Warner Bros, let's not get too gushy because they pulled the amazing feat of being better than Lucasfilm.

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An organization like this should have caught these errors before they were sold, and there's simply no excuse for such shoddy quality management. I'm very releived they're taking a step to rectify the mistake, but it's not the "right thing" in my book.

As far as I'm concerned, the right thing would be to recall the discs and issue corrected ones to retailers. They are selling faulty product, and most people will not know to call some 800 number listed in some magazine or on some website. In fact, most people won't even realize the errors. For the (my estimates) 30% of people who notice an error, maybe 10% will find the means to have it corrected. The onus to correct such an error should not be on the consumer.


To this day, I have never purchased the Back to the Future set because I don't think it's my responsiblity to purchase a DVD, then call to have a replacement sent, and then wait for that replacement to arrive. Universal has, as far as I know, never issued corrected sets to retailers.


I agree that admitting the error puts Warners head and shoulders above Lucasfilm on the integrity scale, but their means of mitigating the damage falls far short of full integrity.



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Especially after the Tom and Jerry fiaso. It took MAJOR balls on the part of WB to admit to and fix their mistake, and they deserve full credit for it.

An organization like this should have caught these errors before they were sold, and there's simply no excuse for such shoddy quality management. I'm very releived they're taking a step to rectify the mistake, but it's not the "right thing" in my book.

True, but they also could have ignored the problem completely. Instead they are fixing it. They deserve credit for that, even if the mistake should not have happened.

As far as I'm concerned, the right thing would be to recall the discs and issue corrected ones to retailers.


I'd imagine that eventually they will.

To this day, I have never purchased the Back to the Future set because I don't think it's my responsiblity to purchase a DVD, then call to have a replacement sent, and then wait for that replacement to arrive. Universal has, as far as I know, never issued corrected sets to retailers.


They did. I own them. Again, at least Universal admitted to the mistake and listen to criticism. No, it houldn't have happened. But the did go out of their way to fix it.

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Originally posted by: Mike O
They did. I own them. Again, at least Universal admitted to the mistake and listen to criticism. No, it houldn't have happened. But the did go out of their way to fix it.

I'm glad to hear of it. From the sources I have at Universal, they were going to wait until all stocks of version 1 were depleted from retailers before issuing new sets. That was going to take a long time, and I periodically check sets in stores for the telling v2 mark (or whatever it is), but have not seen it.

I wouldn't call making customers call and wait for a replacement going "out of their way." Perhaps this was fine for the first batch of discs erroneously issued, but a recall should have been made soon afterwards. Yes, that would cost lots and lots of money. So?

Leaving the defective discs on shelves for years is not a proper solution in my book. But thanks for the info ... I'll keep an eye out for the revised discs in stores.




I hate to make assumptions, so what are the odds that Warner Brothers will simply leave the defective Superman discs on the shelves and leave it up to only the most saavy of consumers to request what is theirs by right of purchase?





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Kudos for Warner for pulling this up. GL, well, he dosen't seem to really care, so...

I almost bought the Ultimate Superman box set on monday! Now that I am aware of this problem, I'll wait for a while, so maybe later shipments are corrected.
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from The Digital Bits:

WHV tells me that corrected DVDs and sets will eventually find their way into stores (as a 'running' production change) once the current stock sells out. They'll have new SKU numbers to distinguish them from the current ones - don't know what those are yet.


this most definitely isn't the best possible way of going about it, but at least WB is doing something to correct the problem.
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I bought the ultimate set today and will have to call the number as Superman III isn't the deluxe edition. However, the english 2.0 track is there on disc one of Superman the movie. Did I misread or was the error that it wasn't present at all on the disc or that it was the wrong track? I'm sure Warner will replace them both when I call again (tried today, they're way too busy).
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After various reports over the last several months of what to expect on the new S:TM dvd, it turns out that the 5.1 audio is actually suppossed to be the new 2001 remix but the 2.0 audio is not. The problem is that both tracks use the new 2001 remix, I don't know how this oversight occurred. All copies of S:TM theatrical are affected by this, so WB will be replacing that along with the aforementioned SIII.
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Long live Warner Brothers!
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Originally posted by: casualimp
I bought the ultimate set today and will have to call the number as Superman III isn't the deluxe edition. However, the english 2.0 track is there on disc one of Superman the movie. Did I misread or was the error that it wasn't present at all on the disc or that it was the wrong track? I'm sure Warner will replace them both when I call again (tried today, they're way too busy).


The 2.0 mix was a downmix of the 5.1 mix, rather than the ORIGINAL 2.0 which will be on the corrected disc.

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Honestly, after Superman 2.... who the hell gives a shit what mix the rest of the movies are? Those movies sucked so bad it was unbelievable.
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Originally posted by: JediRandy
Honestly, after Superman 2.... who the hell gives a shit what mix the rest of the movies are? Those movies sucked so bad it was unbelievable.


Absolutely.

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Putting a new label on the old disc of Superman III is just ridiculous. How does this happen without anyone noticing or checking the disc before it's included in a $70 box set? Yeah, it's nice of WB to rectify these problems, but after Tom & Jerry, Thundercats, Superman, and others I'm sure, where is their Quality Control Dept? Or, do they even have one? The "oops we messed up, send for your replacement" thing is becoming a regular WB tactic. Eliminate the middle man, and get some QC before stuff is pressed in the millions.

Of course, it IS preferable that something is done, rather than act like a 5 year old (i.e. the GL camp), and say that they meant to do it in the first place.
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Yeah I know what you mean. Everything Lucasfilm release should have disclaimer that reads "thank you for your purchase, but be advised that what you are about to watch does not often meet the creative standards of the company ceo and revisions may occur."

I called for my replacement discs at Warner today and those from Canada wondering if they're honouring the replacements north of the border nead not worry. Let's just hope the replacements dont get lost in the mail.
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Originally posted by: Obi Jeewhyen


To this day, I have never purchased the Back to the Future set because I don't think it's my responsiblity to purchase a DVD, then call to have a replacement sent, and then wait for that replacement to arrive. Universal has, as far as I know, never issued corrected sets to retailers.

They have issued correct sets. The boxed are labeled differently so you can tell which one is the new release. There's a website that discusses the whole thing and shows you what to look for on the box. I can't find the site right now, but I doubt if any of the older sets are still on store shelves.

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Plus, the BTTF set is down to $20-25. It's obscenely cheap for all the content in the box. Of course, until the inevitable re-re-re-release of the 28th Anniversary Limited Edition Special Deluxe Signed Numbered Ultimate Extreme Collector's Director's This Is Heavy Edition.
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