Originally posted by: Laserman
Yup just return it directly to seagate yourself, they are very good with returns.
Just go here
http://support.seagate.com/customer/warranty_validation.jsp
or start here if you aren't sure of the model etc.
http://www.seagate.com/support/service/index.html
They will usually get you a new drive within a couple of weeks - well worth it.
If it says seagate on the external box then they should honor it (it could be a maxtor in which case they will also replace it)
What brand drive was on the inside of the thing?
If it is not a seagate then inform seagate that PC world are selling counterfeit product, I'd also write to the UK computer magazines and tell them what happened, they love stories like this and quite often get something to happen...
Yup just return it directly to seagate yourself, they are very good with returns.
Just go here
http://support.seagate.com/customer/warranty_validation.jsp
or start here if you aren't sure of the model etc.
http://www.seagate.com/support/service/index.html
They will usually get you a new drive within a couple of weeks - well worth it.
If it says seagate on the external box then they should honor it (it could be a maxtor in which case they will also replace it)
What brand drive was on the inside of the thing?
If it is not a seagate then inform seagate that PC world are selling counterfeit product, I'd also write to the UK computer magazines and tell them what happened, they love stories like this and quite often get something to happen...
i'm pretty sure it was an IBM drive but i took the drive out and chucked it away keeping the caddy for a new drive. I never realised that seagate might replace it. Guess i was so cheesed off with what happened with PCWorld & having Trading standards not interested in helping me, that i just didn't think.
Anyway, Had a pretty good day yesterday. Ordered the one 320gb drive the other day for delivery on saturday , but recieved an email that there had been a stock mistake and they haven't any 320Gb ones left so they would be sending a replacement drive instead. Great, i thought, they'd be sending me a 250GB one that was around the same price. But no. Opened the parcel yesterday and inside was a brand spanking new 400GB ATA 133 drive. i just couldnt belive that they had done this as the 400gb one was £30 more but they have only charged me for the 320 internal that i originally ordered. So I'm back to having space so i can carry on with the edit (after i've reorganised a lot of the files cuz i'm losing track of what i need and what i can keep. lol) I couldn't have even started to do this again until after X-mas at least if it wasn't for everyone that has donated. I'm not too far off now being able to afford the other 320gb one that'll giove me enough space to get this all finsihed without the worry of running out of space again. I can't thank everyone enough. I'll get the clips i promised to everyone who donated online later this week. I'll send the link to the email addresses you sent me
thanks again