I GOTTA share this with you guys. My internet connection was off at 10:50 PM, and I decided to call the phone company (which provides my... ISDN *sigh*). I have a loooong history of yelling at them, I've had so much problems with them you wouldn't belive. So anywhoo, I called them just to see what was the excuse this time. For the past two times, it was a mere, generic "technical problem in the system", for which they denied any more details, as it was waaaay too complicated for me.

So I called them, and got on hold. For 30 minutes. Meanwhile, the internet connection got back, but I decided to go on with the call, just to amuse the attendant on the sunday night shift. So here's how the called went, after 35 minutes on hold:

ATTENDANT: (Phone company), (his name) speaking, how may I help you.

RIC: Hi (name). Uh... I had some problems with my (system name) and decided to call you. That was 35 minutes ago. The internet connection got back after that, but I decided to remain on the call just to see for how long I would be put on hold. Whew, 35 minutes, how weird is that, eh? Say, are you from (and I name the office branch the local attendants work in, this always freak them out)?

ATT: (pause) Uh... Yes, what is your name sir?

RIC: Ricardo. (His name), could you please give me the protocol number for this call? (The number every phone company have for each complain and call, these are used internally to trace complains with the telecomunications government office, this always freak them out too)

ATT: Sir the (system name) support system is facing technical problems and is down at the moment, so I cannot give you that information at this moment.

RIC: Well ain't that special? Please give me your full name.

ATT: (His full name).

RIC: So, (full name), 35 minutes on hold, what do you think of that, eh? Lets chat for a while.

ATT: Sir the support system is down at the moment, and will be back in 4 hours.

RIC: Well (name) that is bullshit because you got that "four hours" from that blue manual they handle to you call attendants as to how to answer vaguely to the customer and you know it.

ATT: (interrupting) I ask you to call again after that period sir.

RIC: Oh no way in hell I'll call you guys at 3:30 am. (pause and sigh in frustration) That was pretty useless (name), so good luck at your night shift there at (place he works).

ATT: Anything else we can assist you with, sir?

RIC: (laugh for 10 seconds) Hell no!

ATT: (Phone company) thanks for your call, have a good night.

I hang up.

EDIT: took his name out