If you want another AOL story, read this account of a person who tried to cancel her late mother's AOL service, and the company refused.
http://www.consumerist.com/consumer/top/aol-wants-to-sell-"internet"-to-the-dead-182185.php
AOL is supposed to be one of the worst services to cancel. Its a bit better when you refuse to give a reason why you want to cancel, but not by much.