I have done this kind of work, and it is the worst job imaginable. At least the guy who shovel manure for a living can think of all the pretty flowers the cow patties will help grow. But when you're a customer service rep, the customers hate you and the company hates you, and you can't make any kind of difference... ever.

It kind of sucks that the rep lost his job over this because more than likely he was just doing what the company wanted him to do. It's stupid, really.

And if you want out of your cell phone contract in the US, just tell them you're moving to New Hampshire. You'll get out of your contract w/o paying cancelation fees, in most cases.