Before I left England I cancelled my T-Mobile account. After agreeing to pay ridiculous cancellation fees I was told service to my phone would be switched off on June 7th. June 7th arrived, nothing happened. I checked my bank account - no cancellation fees had been taken - I was still connected. So I called T-Mobile UK from America, spoke to a customer service guy and explained, and he put me on hold for an hour and a half!! My calling card ran out and I got disconnected. Tried contacting them by e-mail, got an automated response back.
Before I left England I cancelled my T-Mobile account. After agreeing to pay ridiculous cancellation fees I was told service to my phone would be switched off on June 7th. June 7th arrived, nothing happened. I checked my bank account - no cancellation fees had been taken - I was still connected. So I called T-Mobile UK from America, spoke to a customer service guy and explained, and he put me on hold for an hour and a half!! My calling card ran out and I got disconnected. Tried contacting them by e-mail, got an automated response back.