For every 1 customer lost, they gain 5 more. Mainly because the majority of the blind public is clueless. It's one thing to not buy, but another to let people know why. How many people got duped into buying the 04 set? and the 05 set because they thought it was the originals? I know a few personally and have heard from a few people here. Once people see that the OOT is on DVD, they will say "great, lets buy it. Its on DVD so it must be great quality" WRONG! And the small percentage of people who complain, will get the same stupid lame answer we got, and say, 'well, ok.'