I assume that these publicity people are not much more than drones, not really connected to the DVD release and not very knowledgable about it either. I think it is likely that they could have written the reply without consulting anyone outside their own department.
To restate the obvious: We need to contact people whom are likely to be actually working on it, both managers and technicians. I think these letters need to be on paper, be polite in tone (nonetheless), and offer constructive ideas. Perhaps mention that the bootlegs are better products.. maybe that would scare them, hee hee hee...
btw ... a Star Trek reference in a Star Wars forum?
