Originally posted by: BosskOriginally posted by: Number20
NEVER give AOL a reason why you are cancelling an account. I used to work for a company that also did ISP services and they always said that any reason you can give them will trigger a sales script tailored to the reason your leaving. Its best to just insist on cancelling and refuse to give them a reason.
Even yet, I have a co-worker who was on AOL, and even after he cancelled they still billed him. He finally had to block them at the bank from doing automatic withdrawls.
I had no choice in the matter. He wouldn't do anything without me giving him a reason. I said cancel. He said why. I said "because." And he went into his spiel anyway.