Our fandom gets a little too passionate and vocal… too much when it’s negative. Lucasfilm hears all of it, all of the time. There’s literally someone who scavenges through the internet to collect fanart and sent it to employees every week. Not much has changed at Lucasfilm pre/post Disney, even though it may seem like it.
Everyone working there is trying to make people happy, but the more they focus on the torrent of complaints, the less they’re able to achieve that.