I’ve heard a few comments similar to those. A part of me wishes that Ben potentially turned earlier in the film. Or began his turn earlier, at least.

I really liked the idea of a First Order coup forcing Kylo Ren to work with our heroes. And face-to-face interaction and conversation where he isn’t just trying to turn her to the dark side might’ve made their kiss in the end more expected. I think partly why some people don’t have an “Aww” reaction is because they never blatantly talk about their feelings for each other beyond “I want you to join me.”