Can’t return an open movie for your money back for copyright reasons. If it’s defective they’ll let you exchange it for a different disc. To stop people from buying it and ripping it amd returning it. Same way for games.
Although if you’re really nice about it you MAY be able to talk them into letting you exchange it for a version with the digital copy. MAYBE.
the nice part is what i was alluding to.
i remember i convinced walmart to let me return the LOTR dvd i bought years ago becuase i didn’t pay attention and grabbed the fullscreen version. they let me exchange it for the widescreen. i can’t remember if i had opened it, but i think i did…