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We have some slight flooding in our basement and wanted to get it fixed. The person we called was a piece of work. First when my mother called the company the guy on the phone tried ask if he should be speaking someone else about this, like a husband or an adult son. As if only a man should be handling this. My mom is just fine at handling these things herself. Does this guy think it is still the 1950’s? Despite that, mom left the company send someone out to take a look at the basement because supposedly the company did some work for my brother and his wife and they were happy with it. He got here and looked around the basement for bit and then tried to use scare tactics on my Mom. He talked like there could be dangerous mold and like the damage could be worse than we thought and stuff. He then said he could get guys out tomorrow and whatnot, but wanted to know if we had the money up front. My Mom repeated asked him to tell exactly what he wanted to do to solve the problem and how much it would cost. He kept giving her double talk. Something about his company being sued in the past so the lawyers for the company required that they give all this info to customer before giving an estimate and saying exactly what they would do to solve the problem. He also talked about how the company appeared on “This Old House” (I doubt it). Then he talked about how the company had earlier partnered up with some sort of holding company and things when didn’t so well because that holding company only cared about the bottom line. But now the holding company had gone bankrupt and things were better. More and more, the guy was not passing the smell test. After about the 10th time of refusing to give a straight answer on what he intended to do to solve the problem and how much it would cost and after he continued trying to give double talk, Mom threw him out. After talking with my Sister in law, we think the original company that did their work had gone out of business and now some less legit place was using the name. Also my Sister in law said she looked on the web and it turns out the current company the proper credentials with the Better Business Bureau.
