It´s not okay to be rude, many people just don´t have any idea how to get them, they don´t know what a freaking Torrent is and just want the project. Yes, they should probably read a few forums, don´t be lazy and search, but just point them in the right direction and tell them this isn´t the place to ask that.
If people are rude to him/her all the time, how is he/she going to want to contribute and be part of the community?