Almost five years ago I got new laptop. I thought "It's gonna be great" having a DL burner in my laptop. I was stoked

Luke said:

What a piece of junk!

Actually it's a Slimtype model, built by LiteOn. The hardware itself should have been 'good enough' but the firmware spoils it.
You see it's "specially customized for Gateway" firmware. That means brain-dead, certain features disabled, and the like.
For example most LiteOn drives, with LiteOn firmware, are capable to change the book-type bit on DVD+R media. Gateway firmware won't do it, and here's the rub: Gateway ain't offering any firmware updates!


Back on topic, Can you give us any more clues besides "laptop" ?
A vendor name like Gateway probably won't be enough.
Can you tell us the drive's make/model, and especially its firmware version?
If you're running Windows, you might find that in Device Manager.
Or better yet, ImgBurn should give it to you straight.

Does your drive use a laptop vendor's proprietary firmware?
Does that vendor offer firmware updates?
Is it possible to flash your drive with drive manufacturer's firmware, instead of laptop vendor's "custom" version?